Our FAQ

Most of our items are at 100pcs. 

Yes we do for certain items.

B2B customer products in our Singapore warehouse we can deliver the next 1-2 days without printing and within 1 week with logo printing. Subjected to stock availability.

B2C customer we aim to deliver your order to you within 1 to 5 working days from the date of your order.  Subjected to stock availability.

3 to 5 days via Air Freight and 14 to 16 days via Sea Freight.

Normally it takes 30 to 45 days depending on item complexity and quantity.

Yes, we provide in-house printing services.

We have Silkscreen Printing, Embroidery, Hot-stamping, Emboss or Deboss, Heat Transfer, Laser Engraving and UV Printing.

Yes we do.  Upon delivery we provide 1 to 1 exchange for manufacturing faults within 1 month except for electronic gadgets.  For electronic gadgets, our warranty range from 3 months to 1 year depending on the product.

You can choose to sign up for a new account, otherwise, you may also proceed to checkout as a guest. However, we strongly recommend that you take some time to sign up with us to be able to track your orders and access your order history. Your details such as shipping and billing address will also be stored in our secured database, so you do not have to re-key the same details every time you shop with us.

Unfortunately, we are unable to cancel your order once they have been submitted. We strongly advise you to carefully review and modify your order before you click on Place Order. Please place a new order for the new item.

We are only delivering within Singapore at the moment.

Self Collection from Monday to Friday (9am – 6pm)

You can collect your purchases 24 hours after received our confirmation invoice note.
(Except : Saturday, Sunday and Public Holiday)

We are able to accept return and provide exchange if the product has manufacturing fault.

If an item you have purchased is unavailable, we will inform you via email or phone call from our customer service team.

No. Our warehouse is closed on Saturdays, Sundays and public holidays. For orders placed within a day before and after the holiday, processing time will be extended by additional 1-3 working days.

Our delivery is normally by Singpos Registered Mail.  Please contact  SingPost at your own arrangement if the package is not received.

No, we do not at the moment.

Please kindly contact us at +65 6748 8213 (Mon to Fri 9am to 6pm) or email us at sales@premiumpoint.com.sg  (After office hours  /  Weekend  /  Public Holidays).  Once parcel is out for delivery, we will not be hold responsible.